Frequently Asked Questions

General

Q. I'm having problems registering, what should I do?
A. First check you are on the registration page, then check you are entering the registration key exactly as it has been supplied (it is case sensitive). Next ensure you are entering a valid email address and finally create yourself a new password which should be a minimum of 6 characters in length and contain at least one upper case letter, one lower case letter, one number and one special character.

Watch our registration guide here

Q. What are the minimum system requirements?
A.  We recommend the following: 

  • Internet Browsers:
    • IE 11
      • We require at least Windows 7 due to cryptography requirements, or Windows XP and Vista via a proxy server.
    • Edge 14
    • Firefox 52
    • Chrome 49
    • Safari 10.1
    • IOS 9.2
    • Android 4.4
    • Note: All browsers must support h264 video encoding
  • Adobe Flash version 10 or higher (check what version you have by visiting http://helpx.adobe.com/flash-player.html)
  • Internet connection: 2Mbps internet connection or faster, 8Mbps recommended (video buffering will occur with slower connections) 
  • Screen resolution: 1024x768 screen resolution or higher for best experience (scrolling may be required at lower resolutions) 

Q. How do I change or reset my password?
A. On the FRM Account Logon Page click the 'forgotten your user name or password link'. You will be asked to supply your email address and a temporary password will be e-mailed to you. Click here for a step-by-step guide

Q. I do not hold a full driving licence OR I do not use my own vehicle or drive any other company owned vehicle for business purposes – What should I do?
A. You may be asked to confirm this to your employer so they can exclude you from this process. It is your responsibility however, to ensure you notify your employer if your circumstances change at any time in the future.

Q. Where can I find my driving licence number?
A. If you are a UK licence holder it can be found on the fifth line of the photocard. It is a 16-digit number beginning with the first 5 letters of your last name. 

Q. I have moved house but not notified the DVLA. Does this matter?
A. Yes, if you do not notify the DVLA of a change of personal circumstances, for example a change in name and/or permanent address, you are committing an offence which may lead to a £1,000 fine. If your DVLA record is not up-to-date, your licence is not valid and this may, in turn, make any motor insurance policy associated with you null and void. If you have not done this, please return your driving licence to the DVLA for updating and inform them of any changes in your personal circumstances. DriveTech / IDS will not report incorrect addresses to the DVLA. 

Q. My photocard has expired but I have not renewed it. Does this matter?
A. Yes, if you have not renewed your photocard licence you are committing an offence which may lead to a £1,000 fine.

Q. I have a number of endorsements for speeding that my employer was not aware of. What happens now?
A. Your employer will want you to retain your licence as much as you do. Depending on the number of and type of endorsements you have and other factors (such as your age and experience), your employer may ask you to attend a speed awareness course, either in the format of on-road training or an e-learning module.


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